Tantus Technologies, Inc.

Tier I

ID
2022-1876
Active Clearance Required
Top Secret
Citizenship Required
Yes
Type
Regular Full-Time

Overview

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Tier I to support PKI certificate issuance, certificate revocation, and key recovery.  You will communicate with customers regarding support requests, performs initial assessment, troubleshooting, and triage of issues according to established processes. You will include processing requests and track problem resolution. Your focus is to provide support to the enterprise public key infrastructure registration authority operations by providing operational support to the Registration Authority Officers Tier III.

 

In accordance with applicable law and Company policy, full vaccination against COVID-19 is required for this position, and proof of full vaccination status will be required on the first day of employment.

What You'll Do

  • Serve as a customer interface and conduct communications via email and phone regarding support requests
  • Perform initial troubleshooting, analysis, and triage of reported events
  • Conduct accurate record keeping and hardware lifecycle management
  • Support the reporting of weekly and monthly enterprise metrics as it relates to PKI
  • Perform PKI account management for internal and external users
  • Complete operational functional checks
  • Follow up on any support issues with RA Officer Tier III
  • Track and document daily work tasks and issues and communicate them with the rest of the team
  • Perform packaging and inventory for shipments
  • Update and maintain Standard Operating Procedures
  • Perform Trusted role duties for Public Key Infrastructure
  • Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency

Must Haves

  • Minimum of 2 years of experience supporting computing enterprise environment
  • Basic awareness and knowledge of Microsoft Windows
  • Basic knowledge of Microsoft office products especially MS Word, Excel, SharePoint, Outlook and PowerPoint
  • Customer service focus and strong interface/communication skills
  • Ability to ask relevant questions of customers and engineers in support of problem resolution
  • Ability to work independently with little supervision
  • Ability to follow procedures and work instructions to perform tasks
  • Identify process gaps and proactively improve system inefficiencies
  • Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
  • Must be well organized with the ability to coordinate and prioritize multiple tasks simultaneously
  • Active DOE "Q" or Top Secret Clearance

Nice to Haves

  • DISA certified Registration Authorization Official (RAO)
  • Experience with ‘Remedy’ or other Ticketing System in an IT environment

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