Tantus Technologies, Inc.

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IT Support/Desktop Technician

ID
2025-2557
Active Clearance Required
Public Trust
Citizenship Required
Yes
Type
Regular Full-Time

Overview

Tantus Technologies is looking to hire a Tier 2 Desktop Support Engineer who will provide Windows desktop system administration, support and services for PCoIP remote workstations in a secure, controlled environment. The individual in this role will also provide software/technical support to resolve desktop application and network connectivity issues, and will be responsible for documenting technical and operating procedures.

What You'll Do

Technical Support & Troubleshooting

  • Respond to incoming calls, tickets, and emails to provide desktop support in a Windows systems support in a production environment. Core hours are 8am – 5pm M-F. 
  • Provide comprehensive desktop support and training for Windows 11 workstations and macOS devices including OS and application installation, configuration, and troubleshooting
  • Image, configure, test and distribute Windows desktop and laptop devices
  • Distribute and provide support for mobile device management, including iOS and Android phones and tablets
  • Diagnose and resolve hardware issues including desktops, laptops, printers, scanners, VoIP phones, VTC equipment, and peripherals
  • Perform basic networking troubleshooting including connectivity, DNS problems, network printer configuration, and other layer 1 issues
  • Perform VTC support, including setting up, operating, and troubleshooting Cisco-based VTC equipment
  • Install, configure, and maintain software applications across multiple platforms including but not limited to; MS Office 356, Adobe Acrobat, MS Edge, printer drivers, Citrix Workspace (VDI), and more.
  • Execute and/or facilitate system updates, patches, and security configurations
  • Escalate issue to system or network admins as needed. 
  • Documents special procedures required for continuous operations of systems.
  • Reviews monitoring logs for problem identification and suggested resolutions.
  • Uses management tools for work request ticket management to respond to and document work efforts requested by customers

Customer Service & Communication

  • Respond to support requests via phone, email, and ticketing system (ServiceNow) in a professional and timely manner.
  • Document all support interactions thoroughly in the help desk and project ticketing systems
  • Escalate complex technical issues to appropriate senior staff when necessary
  • Provide clear, non-technical explanations to end users
  • Develop and maintain positive relationships with internal customers and stakeholders
  • Handle hardware and equipment shipping and receiving
  •  

System Administration & Maintenance

  • Assist with user account management in Active Directory
  • Support onsite meetings
  • Technology onboarding and orientation of new onsite users
  • Support physical data center needs, including “smart hands” support for remote engineers and vendors.
  • Triage/troubleshooting on VM servers (VM and XVM) and other physical infrastructure
  • Assist with IT project implementations as needed
  • Install, cable, and configure appliances in office and co-located data center.
  • Includes potential after-hours project or maintenance work on occasion.
  • Patching, upgrades and imaging of Windows 11 machines
  • Occasional help desk coverage assignment
  • Contribute to IT documentation and knowledge base articles
  • Walkthroughs with vendors
  • Participate in receiving equipment, hardware asset management, and asset tracking using ServiceNow (Hardware Asset Management)
  • Staging of surplus equipment for cataloging and disposal
  •  

Required Knowledge and Skills

  • 2-4 years of experience in desktop support or similar technical role
  • Proficiency with Windows 10 & 11 desktop operating systems
  • Highly experienced with Microsoft Office 365 and associated applications
  • Hardware troubleshooting experience with desktops, laptops, VoIP phones, and common peripherals
  • Familiarity with supporting VTC systems
  • Familiarity with ticketing systems and remote support tools
  • Working knowledge of Windows Server environments (2016/2019/2022)
  • Familiarity with VMWare, Citrix VDI and Linux
  • Experience supporting macOS and iOS devices
  • Basic networking knowledge including TCP/IP, DHCP, DNS, and VPN concepts

 

Abilities

  • Strong customer service orientation with patience and empathy
  • Excellent verbal and written communication skills
  • Ability to work independently and manage multiple priorities
  • Problem-solving mindset with attention to detail
  • Growth mindset with enthusiasm for learning new technologies
  • Team collaboration skills and willingness to share knowledge

Nice to Haves

  • Associate's degree in Information Technology, Computer Science, or related field
  • Industry certifications such as CompTIA A+, Network+, or Microsoft certifications
  • Experience with cloud platforms (Office 365, Azure, Google Workspace)
  • Knowledge of mobile device management (MDM) solutions and both Apple and Android phones
  • Experience with Python, PowerShell
  • Experience using or supporting AI tools, such as Microsoft Copilot, Chat GPT, Gemini or others.

Salary Range

  • Salary range is $55,000-$75,000/year. The salary range for this position reflects a variety of factors that influence compensation decisions, including skills, experience, training, certifications, and organizational needs.

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Why Tantus? We Provide:


  • Competitive total compensation package reflective of the expected contributions you will make to the organization.
  • A workplace culture that supports balancing great work with a great life.
  • A continuous learning environment investing $3,000 annually in your professional development and training.
  • A strong career development and advancement program.
  • Excellent medical, dental and vision programs.
  • A Fidelity-managed 401(k) plan with 3% company match.
  • 15 days of PTO annually and 11 paid federal holidays.
  • Corporate and team social events.
  • Community engagement activities to give back by volunteering.
  • Discretionary quarterly bonuses for above and beyond contributions and outstanding performance.



About Us

Tantus is an IT development and management consulting firm helping federal programs become more successful, cost-effective, and mission-focused through program management oversight and system development and implementation. Our people are committed to making our world better by delivering solutions to improve the effectiveness of government services and citizen experience. Tantus is Latin for “so great” or “so much” – we strive to put great things into everything we do.

As part of the employment process at Tantus, all successful job applicants must undergo a background investigation. This may include a pre-employment drug screening and/or a credit check for certain positions within our organization.

Tantus Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


If you are a qualified individual with a disability or a disabled veteran and require accommodation to navigate Tantus’ careers website or apply for a job opening, please contact Human Resources at Hr@tantustech.com to request a reasonable accommodation.


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