Tantus Technologies, Inc.

Welcome page

MAC Technician

ID
2025-2597
Active Clearance Required
Public Trust
Citizenship Required
Yes
Type
Regular Full-Time

Overview

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Mac Technician to join our Service Desk Team. Our Service Desk Technicians provide expert, quick, collaborative, and professional Tier 2/3 technical support to scientists and administrative staff in an active environmental health research setting​​​. In this role, you will serve as the customer’s primary point of contact and escalation point for incidents and service requests.  Successful applicants can demonstrate their capacity to establish productive working relationships and effective communication with end users and teammates and to contribute ideas in support of quality and continual improvement goals.

 

*Hybrid role – 2 days/week on site in Durham, NC. *

*Must be a US Citizen and able to obtain a Public Trust. *

Top Place 2023

What You'll Do

  • Troubleshoot/resolve/escalate incidents and service requests related to Apple Technology: Mac computing hardware, macOS, iPhones, and iPads.
  • In addition to the above, you will provide technical support to clients regarding, but not limited to: On-site network access, remote access via VPN and Citrix, printer installations, network drive configuration, instrument-attached devices, VOIP phones, and conference room equipment.
  • Configure mobile devices using the MobileIron MDM management software
  • Configure Mac computers using Jamf Pro Device Management
  • Assist with macOS upgrades, Mac hardware refresh efforts and new-hire hardware deployments.
  • Software installations: Install and configure standard and scientific based applications.
  • Active Directory administration: Assist clients with account issues such as password changes, account lockouts, group memberships, and other account related issues.
  • Inventory management
  • Utilize the ServiceNow ticketing system to log all incident/ticket related notes, create new tickets and manage your daily workload while meeting client set SLAs.
  • Documenting and following Standard Operating Procedures (SOPs).
  • Commitment to and compliance with the organization's policies, procedures and security protocols.

Required Knowledge and Skills

  • 2+ years of experience configuring, troubleshooting and providing support for Apple hardware and software including: Apple computers, iPhones, iPads, and macOS.
  • Experience with Jamf Pro device management and other MDM platforms.
  • Proficient in supporting use of Adobe Creative Cloud applications including Acrobat, Photoshop and Illustrator.
  • Proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, Excel, Powerpoint and Teams
  • Proficient in supporting remote access tools - Cisco Anyconnect and Citrix
  • Working knowledge of Active Directory, GPOs, local machine policies, and network accounts.
  • Working knowledge of McAfee/Trellix/ePO and FileVault.JT

Abilities

  • Ability to work effectively with little supervision in cross-functional teams

Nice to Haves

  • Tier 2 experience

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

 

Why Tantus? We Provide:


  • Competitive total compensation package reflective of the expected contributions you will make to the organization.
  • A workplace culture that supports balancing great work with a great life.
  • A continuous learning environment investing $3,000 annually in your professional development and training.
  • A strong career development and advancement program.
  • Excellent medical, dental and vision programs.
  • A Fidelity-managed 401(k) plan with 3% company match.
  • 15 days of PTO annually and 11 paid federal holidays.
  • Corporate and team social events.
  • Community engagement activities to give back by volunteering.
  • Discretionary quarterly bonuses for above and beyond contributions and outstanding performance.



About Us

Tantus is an IT development and management consulting firm helping federal programs become more successful, cost-effective, and mission-focused through program management oversight and system development and implementation. Our people are committed to making our world better by delivering solutions to improve the effectiveness of government services and citizen experience. Tantus is Latin for “so great” or “so much” – we strive to put great things into everything we do.

As part of the employment process at Tantus, all successful job applicants must undergo a background investigation. This may include a pre-employment drug screening and/or a credit check for certain positions within our organization.

Tantus Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


If you are a qualified individual with a disability or a disabled veteran and require accommodation to navigate Tantus’ careers website or apply for a job opening, please contact Human Resources at Hr@tantustech.com to request a reasonable accommodation.


Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Posters

EEO Statement Tantus